Anonymous
BUYER BEWARE! If you ever purchase major appliances at Home Depot, use your Discover or Visa or another card. Because you C-A-N-N-O-T dispute a major appliance on your Home Depot card (YOU CAN'T DISPUTE A BAD PURCHASE!) (Back story) We purchased a washer and dryer at the Brenham Home Depot and were given the run around and "go talk to the manufacture" HOME DEPOT WILL NOT REPLACE THE APPLIANCES NOR GIVE ME A REFUND! BUYER BEWARE! We were moving to a new town and made our purchases at Home Depot Brenham Back story we are moving that week and The washer arrived (new out of the box) with the back side crushed the RUDE DRIVER demands that I "accept the order" and I refused. I spoke to Home Depot dispatch and in only 2.5 more weeks they promised me a new washer. I KEPT THE DRYER AND ACCEPTED THE DRYER *** MY MISTAKE *** THE DRYER IS ALSO DEFECTIVE The washer finally arrives and then we get that installed, its time to hook up the dryer, I FIND THAT THE DRYER IS DEFECTIVE HAS A BAD HEATING ELIMENT- Home depot tells me that we cant return it or get a refund its "older that 48 hours and there is nothing they can do" I am not able to dispute the charge but am sent to GE to work on arrangements to get the NEW appliance fixed! The whole company Home Depot is on the decline with people shifting the blame on others and not doing their JOBS REMEMBER DO NOT MAKE MAJOR APPLIANCES PURCHASES ON YOUR HOME DEPOT CARD YOU WILL GET THE "RUN AROUND" TO HAVE TO WAIT FOR THE MANUFACTURE TO DO SOMETHING Finally the store manager Arron gave me a small "instore rebate" as I called the customer services and told them that I was on my way to put 6 loads of WET LAUNDRY ON THE COUNTER AT HOME DEPOT AND TELL THE OTHER CUSTOMERS WHAT HAPPENED - (SEE PHOTOS ATTACHED - THIS IS THE "SERVICE" YOU WILL GET AFTER THE SALE OF A NEW BROKEN APPLIANCE!) #1- Home Depot scheduled me for service in Illinois (I LIVE IN TEXAS) #2 - The confirmation for service date is not in the system #3 There are no more appointments for service available until past middle of MARCH #4 100% NO ONE CARES AT HOME DEPOT AND DOES NOT DO THEIR JOB AGAIN, BEWARE AND DO NOT PURCHASE APPLIANCES FROM HOME DEPOT! WE ARE MOVING! AND I HAVE 6 LOADS OF WET LAUNDRY AND STUPID LAZY EXCUSES FROM THE STORE HOME DEPOT! TOO BAD THAT HOME DEPOT IS SUCH A DISGRACE- THE EMPLOYEES/DELIVERY ARE RUDE AND I GOT N-O SATISFACTION ON THE PURCHASE OF 2 NEW APPLIANCES! ONLY "EXCUSES! SIMPLY PUT : I AM OUTRAGED AND THINK THAT THEY ARE REALLY FALLING APART! LOW STANDARDS, NO CUSTOMER SERVICES, JUST EXCUSES AND NOTHING GETS DONE! I WILL NEVER NEVER NEVER SHOP THERE FOR LARGE APPLIANCES AGAIN! BUYER BEWARE!
2 years ago
Read The Home Depot Reviews
The Home Depot has a 1.6 average rating from 753 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial