Besmartuk.com Reviews

4.8 Rating 455 Reviews
96 %
of reviewers recommend Besmartuk.com
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Phone:

0800 6118 111

Email:

admin@besmartuk.com

Location:

Streate Place, St Peters Road
Bournemouth
BH1 2LT

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Anonymous
Anonymous  // 01/01/2019
This is the worst company I have ever faced. They do not give you option for not to auto renew policy when you buy the policy. Next year they will charge you 3/4 times more then the you paid and if you cancel them you will have to pay £30 admin fee. Stay away from this company.
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Posted 6 months ago
Never got break down cover even though jad email saying that it was going through so not worth the money.
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Posted 9 months ago
I came to have my boilers yearly service and was told that you only get 50% off. My original contract was for a free yearly service. I was told they sent me an email about the change and it was opened on such a such a date. All my emails go into my recycle bin and do not get deleted, on checking there was no emails from them apart for two emails unrelated to my complaint. I sent a complaint in and never even received a reply. I could go on about these con artists, I only have to say that if you deal with them it is on your own head. Also if you flip through the reviews you will notice lots sent in about a year ago from anonymous and they all give shining fake reviews
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Posted 1 year ago
had a tyre blow out on the M25 I had a tyre blow out on the M25 . Thought my vehicle was covered. No , clause 8 in small print says if you don’t carry a spare tyre or are able to inflate with aerosol you are not covered. In other words this is useless service for most modern cars that don’t carry spare tyres. Absolute waste of money
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Posted 1 year ago
Great thank you
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Posted 2 years ago
Happy with service and they are great people.
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Posted 2 years ago
After a year Had not contact with regard to boiler service. When I made contact , I was told my policy had been cancelled. Then they decided they could not find my policy. When we did get to the stage of arranging the service of my boiler , I was shocked to find there was a charge on top of our monthly fee. I was informed that the policy had been change and I had been notified by email. I have no record of such an email. in general not what I was told I would be getting when I signed up to this service . In general I feel I have been mislead.
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Posted 2 years ago
Hi Phillip, We are sorry that you were unhappy with your renewal terms. We decided to update our cover plans to fall in line with what other companies are offering for the prices they offer them at. I can see that you were sent an email on August 2nd that was opened on this date and again on August 19th which explained the changes to our packages and your renewal terms. We provided you with 30 days to contact us should you not be happy with the terms and updates to your cover plan and you did not make contact with us. We are sorry we have lost you as a valuable customer. I can confirm that your plan has been cancelled as requested and wish you and your family and Merry Christmas when it comes.
Posted 2 years ago
Very happy
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Posted 2 years ago
Great Price and easy process
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Posted 2 years ago
The easiest online application I've ever done. Great price too.
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Posted 2 years ago
Nissan 4r
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Posted 2 years ago
Great! Easy to set up and 50% discount
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Posted 2 years ago
Was so easy to set up.
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Posted 2 years ago
Easy to setup.
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Posted 2 years ago
Easy to join. Happy to continue taking your payments but wait till you need a heating repair. Feel totally scammed.
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Posted 2 years ago
Hi Tracy, I understand that you were unhappy with your claims experience due to sludge not being covered under the terms of your cover plan. We hope that you managed to get the issue resolved.
Posted 2 years ago
Great price, easy to join
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Posted 2 years ago
This has to be the easiest breakdown cover application I’ve ever made, took 2 minutes, no messing around, no nonsense, brilliant price, easy to use. Wish every online application was this easy to use
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Posted 2 years ago
Great price
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Posted 2 years ago
Easy and fast
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Posted 2 years ago
Very good service. My first year is free and i called them out twice for car breakdown cover. Came within 1 hour and fixed battery on spot. And second time had to recover the car, it was only included as 10 miles free however they towed it home to 35 miles away for FREE!!! Very good customer service and they even called after half hour to check up on me and confirm i was happy with the service. P.s this was 2:30 am
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Posted 2 years ago
Besmartuk.com is rated 4.8 based on 455 reviews