Michelle
Very poor customer service when i alerted them they had sent me the wrong colour roof. I ordered blue and got green, which was odd as it wasn't an option to order a green one. I wasn't asking them to send another one out. I was very reasonable and wanted to let them know so in future they could make sure they check the orders before sending them out to avoid unhappy customers. I sent photos of the baby blue colour that is advertised on their website and pictures of the one i got and you could see clearly that it was green, not blue and they were arguing with me telling me i had been sent the right one and that the colour varies depending on what device you use! What a joke! Thats the thanks I got for trying to help them out hahahaha! F.A.O hugglepets reply, I did not receive the correct colour roof. I ordered baby blue as, as shown on your website, as ive already explained and got green as shown in my pictures so seems like you're calling me a liar! The colour does not vary on any device, thats a massive cop out and stupid thing to say!
2 years ago
Read HugglePets Reviews
HugglePets has a 4.7 average rating from 1,122 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial