I paid for next day delivery, but my order did not arrive. I contacted customer service by telephone and was told that someone would call me back. They failed to call as promised and after sending more than one email I eventually got a response. The items were finally delivered 5 days after I placed the order and customer service could only respond with this message "Sorry for any bother this has caused you" and a promise to credit the fee for next day delivery. No explanation and not the most consumer friendly response to a complaint about poor service.