The hardware is great. The pictures are great. The delivery was quick and everything well packed but.... I couldn't get the web based services working on my own so last week had a session with someone from CCTV Kits technical department who took control of my pc and spent about an hour trying to help me get access. He was very helpful and tried hard but many services are still not working. I expected to have viewing and playback working through these four channels: the NVR an android phone app the browser the client software I can get live view and playback through my NVR and my android devices. I can view live a live feed through my Firefox browser from home (inside the network). The browser shows that recording has been taken place but I still can't playback the footage. Weeks after buying the equipment, I still can't view or playback through the client IVMS 4200 (which is like an app on your pc) and still can't view or playback my cameras through a browser from outside my house. Can you imagine having so much trouble getting a new iphone working after spending £600, for example? I expected this equipment to work out of the box with minimum tweeking. It doesn't. The last contact from cctv kits was from the technical department telling me that everything was now working. It isn't. The Hikvision documentation is not helpful. There is no additional, quick start, documentation from CCTV kits I am not happy with the remote stuff but I would still buy another camera because they work so well locally. The pictures are great. If on the other hand, I had to buy a kit to install for a customer, I would buy a system which was easier to set up and came with more support (documentation, how to videos etc)
4 years ago
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CCTV Kits has a 4.81 average rating from 1,025 reviews

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Alice, Customer Support

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