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I ordered a rug that looked great and they said the thickness was 1/4 to 1/2 inch thick and that was not correct. It is very cheap looking and the identical rug is at Home Depot for a cheaper price. They are taking 95$ from my refund just to get a return label. I will never use this company again.
Helpful Report
Posted 2 years ago
I'm sorry the rug did not meet your expectations, Dianne. For future reference, keep our sample program in mind. It's a great way to test color/texture/thickness before ordering a 10 x 14 rug. It could save you quite a bit in return shipping expenses if the rug doesn't work out. Thanks. -Steve
Posted 2 years ago
Incredible Rugs and Decor is rated 4.77 based on 1,232 reviews

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Alice, Customer Support

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