The selection of rugs is great, the price was a good deal. I was surprised it took one month from the day I ordered to receive my rug. In fact I did not receive a confirmation of my order until I asked for one, and was then simply told I would receive an e-mail when my rug shipped. There was no indication of how long it would take - simply I would be advised when it shipped. However, my credit card was charged within a couple of days of placing the order.
I rated Customer Service as Good as they were very quick to respond to my questions. However, if they provided more information in advance that would have been better. A month is a long time to wait when you are not given prior notice to expect it.
The rug is in excellent condition and a beautiful rug - very high quality.
7 years ago
Incredible Rugs and Decor has a
4.7
average rating
from
3,892
reviews
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