Customer Service
Ease of Use
The colors on the rug were not the same as in the picture, however, Steve A. from Customer Service was very responsive to my questions and great to work with. It would have been nice though if the return cost would have either been covered by Incredible Rugs or at least the return cost shared between customer and the company, as pictures can be very deceiving.
Helpful Report
Posted 2 years ago
Thank you for your input. Keep in mind; our 'Sample Program' is a great way to test out the colors/texture in your home before ordering a large size. We offer free round-trip shipping on a swatch or 2x3 rug if a 5x8 or larger area rug is subsequently ordered. Contact us any time for more details on this program.
Posted 2 years ago
Incredible Rugs and Decor is rated 4.76 based on 1,206 reviews

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Alice, Customer Support

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