The delivery was good. But, the item wasn’t as pictured, and I immediately didn’t like the rug for my house. It is a southwestern style that didn’t come through in the picture. I also ordered another rug from Amazon, that was the same manufacturer as the Incredible Rugs, and look much better in my room. I am keeping the Amazon rug and returning the “Incredible Rugs” rug. I am being charged $45.00 for the shipment back to the manufacturer. I think it is an appalling amount to be charged when I keep the manufacturers other rug! How are we as consumers, suppose to compare when we cannot bring them home.