I Ordered two rugs from incredible Rugs and the process was wonderful – I talked personally with a sales person who was very helpful both talking about the quality of the rugs and the quality of the rug pads. My rugs are in route UPS so I don’t have them here yet, but so far communication with this group has been great!ordered two rugs from incredible rugs and the process was wonderful – I talked personally with a sales person who was very helpful both talking about the quality of the rugs and the quality of the rug pads. My rugs are in route UPS so I don’t have them here yet, but so far communication with this group has been great