Placed my first order with Innes for many String Furniture pieces recently - they had the cheapest prices available, including German stores and John Lewis. Even though I paid online, I was very impressed with the follow up phone call the next day to confirm the order, lead-time and delivery schedule. Placed another order a few days later, for in stock items - Innes organised what they had in stock, and sent it separately straight away, again with a call back to check everything was OK. Purchases arrived in perfect condition, well protected and well wrapped. Very happy customer, thank you!