The sales staff are great however the over all service is really poor. My product was handed to me without checking specific instructions on the invoice. Boxes from other suppliers need to be opened and checked. After many attempts to obtain correct fixing screws and considerable client embarrassment and delay with couriers from Perth losing items I gave up. I approached another retailer to get two correct fixing screws sent by overnight courier. Fixed in one day not weeks. Never again will I use your company. I am an architect and you have lost my business for good. It is ultimately your responsibility to hand over the correct hardware to customers especially when specific details are noted on your sales invoice. Sol Wilk