Prompt response to our initial enquiry followed by site visit and a very competitive online quote. I visited Kettell’s very well presented display of products at their base in East Goscote. Couple of amendments easily applied. Order made with no sales pressure. Dates for fitting along with site visit for measurements all clearly given to me and all adhered to. Really good team of fitters. Used their knowledge and experience to do an excellent job fitting the new windows into an 1907 Edwardian house. My request to make the new appearance match the old when worn out timber ones were removed was met superbly well. We now have windows that work, are secure and look great. Oh yes, and of course, double glazed to keep a bit more warmth in!