Still on going saga 4.5 years, intermittent fault, was told to swap to fibre optic and it would be resolved, 17th August 2020 intermittent fault came back, over billed money not returned to bank but as credit, 5 months and insulting still continued to take even after it had been 'resolved' insultingly rude phone call from them in regards to non payment⁉️, ordered a router 3 times got cancelled by them.but was told to wait in for it, now exchanging emails, from a lady who wears the most amazing rose tinted glasses, who has over simplified my complaints, and seems to think that phone but no internet, phone sounding like a bat cave, now no phone for 3 plus weeks is down to engineer wanting to put main socket in an easier place⁉️⁉️⁉️ er no it has nowt to do with the intermittent fault ask he couldn't get the fault to come up... Probably why its intermittent ⁉️⁉️ head of customer services uses royal 'we' sends lively letters but will not speak to customers....and apparently I am getting uninterrupted internet for the last 3 weeks...👀🙈👀 oh qnd I have also imagined reporting speaking explaining totally 17 plus hours today since 17th august no joke and £50 competition is the offer...generic phone number, can't deal with the same person twice unless by fluke... For a communications company it is jokes, dealing when it comes to a problem is a nightmare, now have to be in the right mind to actually make contact usually on rare days where I have 4 hours free... Absolutely diabolical company
1 month ago
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kinex has a 2.88 average rating from 269 reviews

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