Since opening my account Feb 2019 I have had nothing but bill issues - no matters raised ever resolved - constant calls asking for payment when no correct up to date bill has been rcvd - bills online have no breakdown no access to units used no way of checking - they are incapbale of producing a correct current bill after a meter read and expect customers to wait until the following month for a correct bill which of course by then is out of date an again behind - the call centres fail to answer any billing questions and say they have no access to the bill I would warn people to stay away from Kinex/Versater