Oh where do we start?!
Bullying tactics, rude staff, letters and emails filled with complete jargon nonsense to try and confuse you, lying about prices!!! A complete lack of customer skills, no one seems to know what package I was on, signed me up to multiple accounts!
There is a reason this is a two-bit company and should be avoided at all costs! my biggest concern is that I was foolish enough to sign up with these cowboys, I think it was the persistence of the salesman who wouldn’t take no for an answer and literally turned up on my doorstep every day for a week until I caved in!
After conflicting phone conversations with their staff I’ve actually gave up and referred them to my solicitors and the ombudsman so we will see where we go from there regarding my account, because talking direct to Kinex is like banging your head repeatedly against a brick wall!
As a small business owner I love supporting small businesses, thing is... they have to be good! My experience of this is... sometimes you’ve just got to go with the big guns! Stick to your BT, your virgin, your sky, they actually might know what they’re doing! These have just been hassle, potentially expensive hassle at that!
Posted 5 months ago
kinex is rated 1.08 based on 123 reviews

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