This company claim to be 'responsible company providing utility services to small and medium business customers in the UK.' But if responsible means mis-selling a business landline and broadband package to an elderly couple (my in-laws) then I really need to refresh my understanding of the word 'responsible'. This despicable company have over-charged my elderly in-laws hundreds of pounds for a business service they don't need. My in-laws are in their late 70s, early 80s and have no idea about any of this, so it should have been obvious that a business service was not what they needed. Absolutely appalled at this, and the fact they feel it's acceptable to charge £10 for a non-direct debit payment on top of the hundreds of pounds they have extorted from this elderly couple. I will be taking this to higher authorities, newspapers and social media to make sure this company never acts in this despicable way again.