Jim Exton
I had a proposed new kitchen designed by Will @ the kitchen design centre at Blackburn, along with comparable quotes from 2 other companies. I opted for the KDC quote as it was the best design, although not the cheapest. At Wills recommendation we opted for all Neff appliances, the installation was satisfactory although we had problems with some delays due to the Building contractor not committing to the timetable being uncontactable, and not returning answer phone messages. The main issue is associated with the Neff appliances, just weeks after the warranties expired the hob air extractor failed, shortly after that the warming drawer on the oven would not close with both these faults I had to call the Neff Engineer. The Cooker hob fault required a new circuit board, and the warming drawer required a new latching mechanism both these jobs were charged. Although I considered I had been unlucky with these two problems, until a short time after, when opening the oven door there was a loud crack & a piece of broken plastic door mechanism was on the floor, the door jammed resulting in the oven being out of use for 4 weeks, I initially reported this in writing to the KDC but did not receive a response for more than 3 week [24 days]. This again was another call out of the Neff Engineer who replaced part of the broken door roller mechanism. I asked the Engineer if he had seen this problem before- he said "yes I have done a number of this type of repair & it's always on the same side of the oven that breaks." At this time I called my daughter explaining the problem with my cooker being out of action to which she replied I've had exactly the same problem with my Neff oven door, we have had to call in the Engineer to repair it. In my opinion & from my experience it is obvious there is a problem with respect to NEFF appliance in suitability of purpose, reliability & quality. Also I would point out there is confusion when you ring the number in the handbook for a NEFF repair the call goes to a pre recorded answer phone message quoting "your Bosch appliance" on my first to calls I put the phone down twice & redialled thinking I had got the wrong number, apparently Bosch & Neff are owned by the same Company, but this is not explained! In summarising -when I was in the process of getting comparative designs & quotes for my new kitchen one of the Companies [not KDC]when discussing types of appliances, they said they could supply Neff, but would not recommend them as they are very pricey and are no better & not as good as some of the British Manufacturers- you are just paying for an overpriced German name. Unfortunately when I decided on the KDC kitchen I was recommended to go for NEFF appliances which obviously I now very much regret. I have no issues recommending KDC the design service is very good, the only problem is they should not continue to recommend NEFF appliances, and also move away from the so called NEFF partner-whatever that means. I believe it is important that any prospective customers are aware of my experiences with NEFF appliances & the unreliability of this Companies products - 3 faults within weeks of the warranty expiring -what can I expect in the next few years with such unreliable equipment?
10 months ago
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