I had made a reservation for a transfer… I had made a reservation for a transfer between 2 London airports for 9 people: 285 € for the month of July 2020. With the covid, I requested the cancellation within the deadlines in April). We are in December 2020, I still have not received my refund. always the same answer: "Support Team (Kiwitaxi) 7 окт. 2020 г., 10:43 GMT+4 Hello, Thank you for contacting us. We are sorry for such inconvenience. Financial department is working on your request at the moment. As soon as they inform us regarding the solution we will let you know you about refund date. С уважением, Служба поддержки / Best regards, Support Team today kiwitaxi ignores my follow-up emails. I filed a complaint.