Anonymous
Originally, when asked to write a review, I decided against doing that, as it would not have been particularly positive. However since then I have changed my mind as I feel future customers should be aware of some issues which could cause misunderstandings and may result in work being poorly completed. The contract, which the director agreed, was misleading in the way it was set out as also were the invoices I received. This lack of clarity concerning payments resulted in costing me more money than I understood on signing the contract. The attitude of the company was intransigent even though it was agreed the wording would in future have to be changed to avoid misleading others. I hope this has happened. The work on replacing the glass and frame of my conservatory took twice as long as initially guaranteed due to all the roof glass being cut wrongly and therefore having to be re-ordered. This took another week during which time a tarpaulin was tied onto the frame to try and protect flooring, walls and electrics. This was only partially successful. The two large opening windows were not made as openers and had to be remade. The side windows were fitted incorrectly and had to be removed. Fascias were cut too short and had to be replaced. The initial workmanship and final clean were, to say the least, disappointing. I would not be able to recommend this company.
1 year ago
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KLG Rutland has a 4.78 average rating from 312 reviews

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