Stay within their list of serviced areas! We had good experiences in the past so asked if service was available in Budapest and Prague. Received full confirmations over a month prior to date of both services. I reconfirmed week before. I was assured private transports were in place. Our transport from Budapest to Vienna was late and no one answered the phone when we tried to confirm that someone was actually coming, just running a bit late. While pleasant, our driver had not showered and was disheveled, vehicle below expectations but we made it to Vienna and were grateful. Our second scheduled private transport was canceled the night before our scheduled pick up because we were told the driver and company were trying to reach us to confirm and could not reach us. We thought we were already confirmed and all was in place weeks prior. This policy was not in place the prior 3 times we used this company, how were we to know we had to confirm the night before?. We were enjoying our vacation and did not have cell service in many areas, and our phones were off during a symphony concert when they said they tried to reach us. Neither my husband or I showed any missed calls on our mobile phones. We received an email cancellation late at night when we turned our phones on. KnopkaTransfer was not available by then. They offered a lame WhatsApp communication, but I did not have the app on my phone. Very unprofessional. Tried to email several times. Caused us a sleepless night. We made other arrangements first thing in the morning through our hotel. Paid much more for last minute reservation. After we did so they email that they had a driver coming. No apology for the unnecessary stress they inserted into our vacation. We cancelled. Sadly will not be using this company again.
1 year ago has a 4.89 average rating from 197 reviews

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