JUDITH
We collected my Bailey Unicorn Madrid from Lady Bailey on the 17th July this year which was 4 weeks later than scheduled so not the greatest of starts, but Les your salesman was very good and kept in touch letting me know what was happening. We found no major issues with the caravan everything seemed to work perfectly. Then we came to fit the carpets and discovered they were the wrong set, they we completely the wrong shape, we immediately tel Lady Bailey and spoke with Les who said there was nothing he could do so late on a Saturday and as were were driving back to Leeds the following day he asked us to call Ladybailey on the Monday when their after sales team would arrange for a new set to sent to us via a courier who would at the same time collect the erroneous set. We left Dorset on the following day. Since the 18th July I have had various conversations with Dawn in your after sales department and Gerry who said he was a sales manager informing me that the warranty has been instigated but that the carpets were out of stock and that we would have to wait 4 weeks. Then I was advised by Gerry that the carpets would be delivered to Dickinsons in Bradford who are our nearest main Bailey dealership on the 4th August. We needed a few new items for the van so called in at Dickinson's on the 26th and whilst paying for our items asked about our carpets and wether we should bring in the wrong set so it could be collected and returned by the same courier, Dickinson's advised they had no knowledge of our carpets or of a conversation with Gerry. I tel Gerry again on the 27th who said he would look into it, he phoned me back to say it had all been a misunderstanding and that the correct carpets would be delivered as scheduled on the 4th. I tel Dickinson's this morning to ask if I could collected my carpets to be told they know nothing about them and that they were not expecting them. I again called Gerry who advised that he had not promised delivery for the 4th that it was only the earliest date that they could have been delivered. When I pushed for a definite date I was advised that Bailey's was now on annual shut down for 2 weeks so he was unable to give me a date. I naturally got both angry and upset, I paid Ladybailey the full asking price in cash when requested and it now seems that having got your money you are unwilling to resolve what I consider to be Ladybailey's error in not having checked that something as necessary as the carpets were present and correct before releasing the van. It is I who am having to chase Ladybailey for information and unfortunately to date I feel I have been fobbed off with half truths to shut me up and get me off the phone. We went away in our van last weekend and to be truthful it was uncomfortable, I developed cramp in my lower legs and feet each evening. All I want are the correct set of carpets for my van (Bailey Unicorn Madrid 2015) Please stop prevaricating and confirm a definite date when these will be delivered. I am due to go away again on the 27th August for the bank holiday and it would be absolutely brilliant if the correct set of carpets were installed in my caravan by then. Regards Judith Palmer
5 years ago
 
Lady Bailey Caravans has a 4.76 average rating from 438 reviews

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