I am premium member who pays for quick shipment. Latest order took 4 + weeks to arrive when it should have arrived in 4-5 days. When queried about when the issues would be resolved there was much finger pointing in house. I didn't care who was responsible, i just wanted to know when and even if my order of over 100 euro would be filled. I have spent thousands with this company, and was a believer in their "premium" aesthetic. This experience was very disappointing. As means of compensation, they credited my account with 10 euro's. I feel at minimum refunding me for the order, and then shipping what I had ordered for free would have been the bare minimum.