Nigel Brown
Ordered edging strip and chose courier delivery, as needed fairly quickly. Items did not turn up on day they should have. Contacted Lilley and was told delivery could be up until 1830 that evening. You use Tufnells who, apparently don’t have parcel tracking. Items did not turn up. Next morning called again. Was told you would contact Tufnells and get back to me. I expressed my disappointment at paying £24 delivery and not being able to track the delivery. Waited almost 2 hours and still no call. Called back and was told you had emailed Tufnells and were waiting for a reply. Why couldn’t you call Tufnells? When I complained about this £24 service I was told you would reimburse for a standard delivery. Of course this hasn’t happened. Totally shocking way to treat customers. Although the product is first class, your customer service is third rate at best. I don’t suppose anything will come of this review and I really don’t expect it to. I will do what I always do when receiving poor service. I’ll take my money somewhere else.
6 months ago
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Lilley Tile and Stone has a 4.72 average rating from 1,049 reviews

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