I have used this service on many occasions and always found it exceptional, however my experience on this occasion was dreadful. Firstly on arrival the paperwork had us in the wrong car park which to be fair I had booked in error and cancelled minutes later. I then booked the long stay car park with yourselves, received full confirmation and paid in full. Even though it was a more costly option I still felt that the service I had received on previous occasions warranted the extra expense. On arrival, although you still had us down for the wrong car park the member of staff we spoke to apologised for the transfer not being up to date and advised us that if we had any problem on exit just to press the buzzer and explain the situation. No problem, the member of staff was extremely friendly. After our holiday and on trying to exit the car park we did have a problem which we expected. We pressed the buzzer and explained to the member of staff what had appeared on the exit barrier. I was actually appalled at the attitude of this gentleman who although lifted the barrier to let us out left us with " you wanna make sure you're in the right car park next time"!!! This was in hearing shot of my young grandsons and it wasn't so much what he had said but the manner and tone he used. So I feel that on this occasion at 14:00 0n 03/11/19 the service provided was poor and that customer service training needs have been identified here. I have in the past encouraged friends and family to use this car park but I'm not so confident now. I hope this helps to improve the customer experience.