Jackie
When I was first contacted by London & Country I thought that I would receive a good service and good advice. However, they took my title down incorrectly (Mrs instead of Miss) and every other company they contacted on my behalf then contacted me with the incorrect title. This delayed things as my Mortgage Lender had to send out another amended copy of my Mortgage Offer (as they had added Mrs in the documents). I was advised to use Blacks Solicitors who L&C work closely with, but they also had my title wrong. Blacks were not helpful at all, and in fact, I had to chase them over and over to ask them to contact the other solicitor. What should have been quite a quick and simple process, ended up a long process with me both solicitors and to tell them to check their mailboxes! I never received emails or phone calls from Blacks without me first contacting them asking for an update. Also, L&C had provided me with a GUARANTEED quote from Blacks Solicitors before I agreed to use them. When I finally received my bill(about 5 months later), it was over £250 more than the original guaranteed quote. I contacted L&C to ask them to find out why it was more and they gave a feeble excuse. I would never recommend L&C to anyone, as they actually hindered the whole process. I could have (and I already had) found my Mortgage Lender, and a Solicitor myself and wouldn't have had L&C getting in the way and giving me false promises. The person I spoke to was very professional and friendly, but unfortunately the company doesn't have the power to do what they say they can with the solicitor. When I phoned him to say that the solicitor never contacts me unless I contact her, and I can never get through to her directly on the phone and have to email her before she will contact me back (as me leaving messages for her to contact me were ignored), he said that he would speak to her. When she next phoned me, it was in an accusing tone, as he had told her that she never contacts me at all. I will never use L&C again.
4 years ago
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L&C - London & Country Mortgages has a 4.66 average rating from 1,437 reviews

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