2 years ago, when we moved to Inverness, Florida, I was so impressed by the excellent service from all the Loews associates. Now it's gone downhill fast. At my latest event with Loews, I stopped in to buy lumber, but I needed it cut. The floor assistant told me 'I would have to pay for it. I said ok. After paying for it, I was then told that the cutting machine is not operating. So I had to stand in line to return my purchase. Because it didn't fit in my vehicle. This was a week ago. I called today the machine is still not operating, they have no idea when it going to be fixed. Lowes is surely on its way out.