We purchased a portable air conditioner in July 2025 and my husband and I told the customer service representative of our concerns of the purchase because we bought a similar product at Home Depot and it wouldn't cool the motorhome so we took it back. We took the air conditioner in our motorhome on our trip for 2 months back to our home town. It did not work as well. We ran the 30 amp air conditioner and when we plugged in the portable to the outside 10 amp it tripped the breaker so therefore did not service the purpose that we bought it for. We kept the box, receipt and all items in the box and returned it to the Yuma az. store. We were NEVER told they had a 48 hour return policy even after expressing our concerns to the customer serve representative of the other problem air conditioner. The lady told us we could have returned it to another Lowe's. We asked to talk to the manager and she said "well that customer service person shouldn't have told you that." They refused to take the brand new product with the receipt, box and ALL the devices. We will NEVER SHOP AT LOWE'S EVER!!!!!!!