Dissapointed customer. Birmingham
In July 2018 my wife bought me a Lowry watch for my 88th birthday with Day and Date shown. I needed that facility because at my age I am inclined to forget what Day and Date it is. When I attempted to change Date the button and stem came completely out of the watch and, as most would do, I attempted to re-insert button in its aperture hoping it would engage in its aperture, it did not. I then contacted Lowry, who arranged to have the watch returned for rectification, under guarantee. Their response was that the watch was only guarantee for 18 months, not 24 as I thought. Yet the GUARANTEE CARD that came with the watch stated 24 months and Amazon confirmed, in their mind, the guarantee WAS 24 months. Was that a ploy to avoid any responsibility for its repair? The fact that the button and stem came out it would have shown to be faulty at that moment in time, thus justifying a replacement. Over the years I have never had this fault before. If I had another Lowry watch could the same fault again?. I would not trust it. As far as your statement that there was dust particles inside the case, indicating that the back of the watch had been removed. I do not think a battery could be replaced (which YOU recommend) without removing the back. I liked the appearance of the watch and am very disappointed with the consequential outcome of my experience. I could not recommend your products to anyone else. Samuels also stock this watch, I wonder if their customers get the same fault!
10 months ago
Lowry Jewellers has a 4.91 average rating from 1,341 reviews

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