Having gone to the trouble of ordering samples and choosing one to match existing beams in a room, the order that arrived was not even a close match in colour. When we raised this Customer Services (Scott) couldn’t have been less interested. He just repeated over and over again, parrot fashion, that we had the correct order and the colour you get is a ‘lottery’. We sent plenty of pictures to show how the colour was way off the sample but he just kept insisting that if we went through every plank in the delivery then ‘eventually we would find one that matched the sample’. We tried to contact a line manager and even the owner of the company but they all stick together and just repeated the same mantra. Really terrible company and terrible customer service. If you don’t really care what colour boards you get maybe it doesn’t matter but we did. Buy at your peril.
Posted 5 months ago
Luxury Flooring is rated 3.00 based on 24 reviews

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Alice, Customer Support

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