Miguel A
Although the bike is wonderful, Mango Bikes should reconsider the support given to its customer when orders get delayed. In my case, i ordered the bicycle in August, I had no response from Mango Bikes for 4 months in relation to progress of the order. Mango bikes were not able to response to my inquiries. I finally received the bicycle 2 months later (i.e 6 months since my order) due to a shortage in certain pieces from its suppliers. I would appreciate better communication and proposals/alternatives to sort out the issue. At the end i was happy to pay for an upgrade of the problematic piece to replace it for one in stock. It would have been more rewarding to both (Mango Bikes and myself) if i were given such an option months before. I would have been a happy customer, you would have bragged about such amazing customer experience. Unfortunately, that was not the case. I would advise Mango Bikes to focus on the customer perception, the quality of the bikes is good enough but the customer journey includes the complete purchasing cycle. All the best!
2 months ago
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Mango Bikes has a 3.92 average rating from 580 reviews

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