I would give this service zero stars if I could. Where to start. First off, upon sending my phone through at an agreed price of £120, Mazuma deposit just £70 into my account with zero communication, due to a small scratch on the top left corner of my handset...DESPITE Mazuma claiming on their site 'No Deductions for Wear and Tear or Hidden Costs - We pay 100% of Website Value' - what a load of rubbish. I knew I could get more money for the handset than £70 so Mazuma agreed to return my phone to me, and I returned the paid fee. Next thing I know is that my handset doesn't turn up in the post. Cut a long story short, 1 month later, the handset still hasn't been found, I'm going round in circles with customer service, and a measely £35 has been put into my bank account as a claim made by the post office for my lost phone. Not only am I majorly out of pocket BUT I don't have the handset back either. Was promised to be put in touch with someone more senior, and never received a response. WILL NEVER use this service again. Utterly awful. Despite Royal Mails issues, Mazuma should and can afford to reimburse me for my trouble. Sick of fighting a never ending battle that another big company will just get away with.
1 year ago
Mazuma Mobile has a 2.16 average rating from 356 reviews

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