At the risk of sounding like a typical disgruntled customer, I'm just so annoyed at these absolute charlatans. I sent in my iPhone 7 in perfect condition, and BOXED, in an also perfect condition original box, that had sat in a drawer since I first got the phone. Like everyone else, I received a hugely knocked down offer (like, 25% of the original online offer) which I rejected and asked for my phone back. I then, later that evening, got a text from them with a revised offer, that I also rejected because it was rubbish and only £10 more than their first. They're obviously just chancing it. From the day I got the phone, it was kept in a case with a screen protector on it. It looks brand new. They had a different opinion. They eventually sent it back to me, without the box that I had sent it to them in. So now my ability to sell the phone privately has been hugely compromised. I have nothing but contempt for you Mazuma, and you certainly don't care about people or their property. I hope you go out of business very, very soon.