Paul Mayo
Hello Michael. Sorry to be negative, but my experience was not good. When I first found the product I wanted on your website a window opened telling me I was entitled to a 10% discount off my first purchase, but that I had to create an account in order to be eligible. I did so, only to then be told that the offer did not apply to the product I was buying. I continued nontheless, and at the order confirmation stage a line on the screen under the order total informed me that delivery to my postcode would be free. I diverted to Paypal to commit the funds, but on return to your website having done so, was informed that delivery costs of £5.95 would now be applied. So twice I was induced to make commitments in return for promised concessions, and twice, having made the commitments requested, the concessions were denied. I was then telephoned by one of your staff the following day to inform me that you didn't actually have the item I had bought in stock. Fortunately it had been possible for your staff to source the item elsewhere, and it did duly arrive the following day. So not a great experience all told. On the plus side, I was at least kept aware of the supply difficulty, and action was taken to remedy it. Hopefully this respose will encourage you to review your processes and website so that others are not similarly inconvenienced in the future. Best regards, Paul Mayo
3 years ago
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MICHAEL STEWART MENSWEAR has a 4.92 average rating from 2,822 reviews

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