It was easy, and literary the cheapest contract I have found. I have got the phone the next day and it works fine. However, the packaging was not sufficient to protect the product (It was an over £500 phone) and the box was all battered. Also, I am not sure if it was a 'new phone' as the seal was off (if there was any), and the protective film which was attached on the phone did not seem right (some air bubbles etc) and I could clearly see some finger marks on the instruction paper. So I think it was a customer return. but the phone works fine and I did not make a fuss as it's a christmas time and I wouldn't think I would have a replacement in time.