This is a phone sales site with some outstanding deals and very helpful staff. You'd think that would be a great combination, and it should be, but there's a massive issue here, and that's with the build of the website. It's incredibly difficult to talk to the customer services team after placing an order. Emails take days to get answered and the chat service just doesn't connect properly. My success ratio was less than 10% and I needed to talk to them four or five times. I honestly had to try to connect over 50 times just to get my order properly processed. As I say the people once you get connected to them are fantastic but it was only because it was such a good deal that I persevered. Please resolve this and you'll have the best on-line phone offering in the UK.