The only reason I am giving this a middle star is because of the website, trying to log back in to check on your order has not been possible, I used the chat session to try to find out what was happening and the sales advisor could not help me either. On the plus side, the frequent emails at the start and the end were great to keep you informed and the delivery options made things very easy for me being that I was in the middle of night shifts when my delivery was due and arrangements to collect from the depot made things very easy for me. So to some up, sort your middle section out of the ordering let people know what is going on rather than leaving them in limbo for a few days, sort your website out allowing people to see where their order status is at. Other than that this is a great company, I have used them twice now and overall have been happy with the results, just the website let me down hence the Normal rating I have given it. if that had not been the case then I would happily have given them a 5* rating.