Delivery of the phone was extremely prompt but then problems started. We had internet problems while we were ordering the phone online and ended up accidentally ordering the same phone twice. Thus two phones were delivered. We phoned Mobiles.co ands arranged for the second phone to be collected. After waiting in for the phone to be collected for 2 working days we phoned again and were told collection was for later that day. Another 2 days later, still no collection and Vodafone about to bill me for 2 contracts. Phoned again today, told phone definitely to be collected today and after a phone conference with Vodafone the billing problem has been resolved. The staff at mobiles.co are very polite and helpful but significant problems with system for returning phones