I have had no issues but one. I have a free gift on my order and that still hasn't came which is mainly why I have had the phone. Other than that phone came when it was stated. I was kept updated by email an text and I am happy with my phone overall. I have already contacted mobiles.co.uk via the website regarding my free gift but it has no reply yet. I shall be phoning to cancel my contract and be sending back the phone if my gift or my original order is not as promised. You don't go macdonalds and order a meal and only get your burger without the fries. Jensen the normal rating I would not have had the contract out if it wasn't for the gift that was meant to be coming with it. Thanks