I found the purchase process and website very easy and straight forward (this is the second mobile that we have purchased through Mobiles.co.uk). The plans are well priced and for all the reasons above, I would normally give 5 stars, except..... The delivery company : DPD took 4 days to deliver quoting excuses that were not true ( the road being closed as one, to mysterious issues with the depot which they refuse to explain). I do hope that Mobiles.co.uk demand a full refund for my mobile’s delivery cost and look into using another company, to ship phones, in the future.