When i purchased this mobile phone the only information i had from you was that i would pay 19.20 for the ist month and then 18.00 thereafter, so when the phone arrived ,i paid out 19.20 straight away and then looked on your website to see how i could start to pay it by direct debit but there wasn't any guidance or instructions on how to do this,so i spoke to an advisor online and they gave me a number so that i could speak to an actual person, he told me that i have already got an direct debit set up and payment would be taken on the 21st of December so that means that i have paid out twice this month all because of not having clear instructions in the first place. So could you please rectify this and make the instructions and guidance more clearly and understanding in the future Thankyou