Phone arrived quickly but opened package to find the phone box seal had been broken. Customer services to begin with told me it was a clearance phone which meant a customer had returned it within the 14 day return period but when I explained I had ordered and paid for a brand new phone suddenly the story changed and it was new but had been the one chosen on the pallet to be opened and checked. Im not convinced.......and other reviewers seem to paint a picture or ALOT of these checks been made!! Feel I probably was a little ripped off for a 'clearance' phone however it is as new and ive had no problems. Still waiting for them to confirm my cashback through quidco though.