I'm so disappointed! With the good reviews I was excited to receive the 'quality' furniture to use for my husbands and sons birthday in May whilst the weather was nice during lockdown. If you want to see more true, unfiltered reviews you should check other review sites. they have many terrible reviews. When i unpackaged the furniture it was in a terrible state. I it was broken in various places, nicked, scratched and the table had nails going through screw holes so we couldn't assemble it if we wanted to. The packaging was FILTHY and the cusions inside were ALL stained. There was what seems like bird feaces over a lot of the rattan. I called up and told Moda right away. I was very understanding and told them that perhaps they had an issue with storage. I then sent through pictures of all the damage. It took them days to respond and that was just to ask for pictures which I had already sent. Then another few days passed so I chased up and had to go through the same thing again. I said that we may be able to retain it if they were to refund us a decent amount to reflect the 'second hand' condition of the set (but only if the stains came out in the wash). After quite some chasing they said that they would replace the set or give £150 back. Given the set cost nearly 2k this was not sufficient so we accepted the replacement and was told the delivery company would get in touch soon. I heard nothing until Sunday (2 WEEKS after the initial delivery and AFTER the birthdays and nice weather had passed) they emailed back stating that management need pictures. This was now the 4th time they asked for the pictures and the 4th time they had received them. So, we still have no furniture which we paid a lot of money for and I have to say I am very concerned about what state the replacement will be in because i really don't want to have to go through it all again.
5 months ago
Moda Furnishings UK has a 1.81 average rating from 77 reviews

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