I am livid to hear the company is illegally misleading customers on their legal right of a repair or replacement or even a refund on faulty goods
Not once have I seen the firm advice customers of the section 75 law
The seller must offer the customer a FREE repair replacement or refund if a manufacturer fault is found,
Well a independent report maybe required (once the manufacturer report confirms manufacturer fault and not malicious damage ) the seller must arrange 1 of the resolution above
The buyer does NOT have to pay for repair or extra warranty under section 75 law
It's not between the customers and credit company,
but the buyer and seller ,
Only if the seller refuses,
Then the customer can raise it with the financial underwriters if credit agreement ,
credit card firm they paid with .
Then when you win your case , the company will have to not just refund for the item , ( item ust be proven to be returned before anything happened , ps record and take photos before you send it to cover yourself )
but pay the underwriters/credit card firm , their fees too as they will chase it for you via their legal department.
At no cost to customers
(Paid by debt card? you still have rights but not same as s75 law and could still be entitled to refund etc )
This law also works if you buying items on your credit card and gifting the item to loved ones as long as card holder or financial agreement is in the name of the complainant reporting the s75 breech
It also covers items not as described
You can speak to which legal for advice
For around £30 a year they will help you with unlimited legal letters to resolve issues
As well, they will log companies, who do not comply with law ! Which clearly is not good for business, when official agencies such as trading standards via cab and which legal and ico , find out firms are misleading customers
Rule of thumb to protect yourself in future with s75
If you buying goods over £100 with cash , stop! , use a credit agreement/credit card (don't have 1 , ask somebody to do it for u and pay the card bk with cash soon as its shown payment gone through , just for 6year protection in England or 5 in Scotland , protection ),
Not just this but any item over £100
Also if u got a free phone with your contract , that's covered too. As it's a package deal
From a trader , also covered!!!!
Your bank can help or cab can help for free advice
Dont be caught out by firms trying to sell extra warranty amd charge fees you domt need to for manufacturer fault”
Hi K, I'm sorry if you have had an issue with a Modius headset. However, I can confirm that we DO provide a free repair if you have purchased the headset from our site and it is within the 1 year warranty period. If you have any queries, please email firstname.lastname@example.org with your order number and we will be happy to help you. Many thanks, Team Modius.
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