Avoid this company, completely useless. Placed an order for a Saturday delivery, was called on the Friday to say they couldn’t deliver Saturday even though they had taken and have kept payment for a Saturday delivery (told me they couldn’t get a Saturday delivery slot, however the driver told me this was nonsense and the Saturday delivery was available) I explained to monster plumb the material was needed for a job on the Tuesday and I was then promised delivery for first thing Tuesday morning at the job address, the items didn’t turn up in the morning and with no way of speaking to them as they do not pick up there phones due to the COVID-19 excuse! offices closed! however they will reply by email, (obviously don’t want to catch COVID over the phone!) after numerous emails I received my items around lunch time. hurray... items ordered were plastic fittings and pipe, I completed the job and 3 days later received a call from the customer to say numerous fittings were leaking through the rear joint of the fittings, I contacted Monster-plumb regarding this and sent pictures as proof, I was then asked to arrange delivery to send back the items to them and they would reimburse postage costs once they confirmed the items were faulty! So I waste a Tuesday morning waiting for fittings that should have arrived on a Saturday, worked late to complete the job, returned and payed to replace the faulty fittings and now they want me to spend time wrapping and posting faulty fittings!! In the end I went straight to the manufacturer of the fittings who have arranged for a rep to personally pick up the faulty items so they can have them tested.
4 months ago
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Monsterplumb Ltd has a 4.93 average rating from 1,674 reviews

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