Anonymous
We were interrogated over our outgoings and why we would pay for what we pay for. Throughout, there was a lack of communication to the point where i lost communication entirely with the advisor and was working through P.A's. It then got to the point where i found myself contacting the mortgage lender directly to receive updates and answers. Secondly the mortgage advisor unprofessionally didn't declare certain outgoings to the lender almost causing us to lose the offer. I found a lack of quality control and care. Furthermore, we found ourselves in a meeting overlooking other peoples finances and bank statements before we rectified and corrected the advisor that they in fact weren't ours. As well as this, i later found that we paid mortgage light a fee that they collect from the mortgage company and shouldn't through the consumer. Throughout the experience i was made to feel inadequate and cut off. Congratulations to the P.A's who fulfilled their role and went further. Would advise not to use.
8 months ago
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