Anonymous
We were pushed to use Mortgage Light through our shared ownership association so went ahead and contacted and scheduled a meeting. In this meeting they had other clients paperwork, bank statements and payslips sitting in front of us all named and addressed that were a 'mistake'. He then had to go and print the ones we had emailed over to him a week prior. Then our payslips and bank statements were gone through in a investigation/interview like manor. With 90% of our outgoings questioned - even things like gym memberships. The next stage was the mortgage application, this is when the communication became extremely poor. We were told that it would be 'unlikely to be accepted' after the mortgage adviser's own decision to withhold certain information off the declaration. We were put through stress and fear for weeks with very little communication and no answers. It got to the stage we actually called and spoke to the mortgage lender to get answers, and they told us that the situation had been dramatized and that it was nothing that could not be rectified. Once the mortgage was finally offered we were then told about a fee of £375 we had to pay to them, which is unheard of for a mortgage adviser. What the fee is for Mortgage light had given us all of the wrong information (mortgage term and rate). and still continue to chase us with an expiry date that does not exist. Would NOT recommend
8 months ago
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Mortgage Light has a 4.87 average rating from 597 reviews
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