mytheresa.com Reviews

2.1 Rating 118 Reviews
28 %
of reviewers recommend mytheresa.com
2.1
Based on 118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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mytheresa.com 1 star review on 25th March 2024
Anonymous
mytheresa.com 1 star review on 16th March 2024
Alisa
mytheresa.com 1 star review on 15th February 2024
W
mytheresa.com 1 star review on 29th October 2022
Mantas
mytheresa.com 1 star review on 29th October 2022
Mantas
mytheresa.com 1 star review on 3rd June 2022
Mark Dunn
mytheresa.com 1 star review on 19th February 2022
Anonymous
8
Anonymous
Anonymous  // 01/01/2019
This shop is scam !I’m buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls ,letters ,long waiting for explaining them mailed me that them didn’t find my third returned pair of shoes . I’m in shock! what to do in this situation?!! I'm robbed!!!
mytheresa.com 1 star review on 25th March 2024
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Posted 2 days ago
I purchased a bunch of dresses from them bc of the free returns. I was planning on picking the one I wanted and sending the rest back. I didn’t get an order confirmation via email, like I do with any other legit company. I reached out to customer service, and they wrote back saying they couldn’t find my order. I eventually did receive an order confirmation, but by that point I had read your reviews!! Thank you!! I immediately requested my money back and I waited with the agent until I received her email confirming that my order had been cancelled. If you do buy from this company, make sure you use a credit card with fraud protection! That’s the only reason I didn’t completely freak after reading the reviews.
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Posted 3 days ago
The shop consistently lies to its clients, doesn’t stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort. I made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party. I placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn’t even sent and it’s already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it’s already clear it wouldn’t arrive on time as well. I will never purchase anything from them again and don’t recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers. I now read reviews that company doesn’t always refund and am worried if I even gonna get a refund. Awful.
mytheresa.com 1 star review on 16th March 2024
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Posted 1 week ago
Absolutely terrible customer service. I was told my return was on final sale so it could not be refunded. I had taken screen shots of the entire purchase so I had evidence that their website did not say that. Please save yourself and DON'T order from this site. Scammers and really bad business. The associate on the phone said she gets upset customers all of the time who don't receive refunds. Sad and poor. Please put My Theresa out of business.
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Posted 2 weeks ago
I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!!Please be careful.
mytheresa.com 1 star review on 15th February 2024
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Posted 1 month ago
I bought a Prada bag valued at 1,850 euros for Christmas that arrived stained, badly wrapped and without a box (although I expressly asked for it). I sent them the corresponding photos where the stain was clearly visible. It took them two weeks to respond and they tell me that a label is missing (which of course I didn't receive) and that they can't be held responsible. I didn't do anything but open the bag and see the mistake. If there has been a problem with packaging or transportation, Mytheresa should respond.
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Posted 2 months ago
Took 3 weeks for DHL to return due to MyTheresa not supplying paperwork on time. Once they received my order they refunded the item via store credit note and the tax back to my card. They could not even get the refund right. Spoke to several reps who said they don’t know why this happened and would send it to accounts team. Nothing was done. Once I managed to get a manager (after requesting for the 5th time for a call back), ny refund was done correctly. Please do not buy. I have $6000 sitting with mytheresa for 4 weeks from when I returned my item.
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Posted 2 months ago
A nice website with the latest brand"s collection. Professional service.
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Posted 3 months ago
I returned a Gucci dress to this merchant and have never received my refund since Sept 2023. They have given me noting but BS. ADVOID this store. Customer services is horrible. My experience has been a NIGHTMARE. I have yet to receive my dress nor a refund. This place is a shame!!!!!!!!!!!!!!!!!!! DO NOT PURCHASE FROM THIS STORE!! Julie
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Posted 3 months ago
Ordered a $1500 jacket from Mytheresa, didn't receive the jacket, no response to date on where or when I will receive a refund or where the jacket even is. I have to work hard for my money and I feel totally scammed.
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Posted 4 months ago
Antisemitic! Why did you take down Dodo Bar Or’s website?!? 🇮🇱🇮🇱🇮🇱 stand with Israel!! Hamas is ISIS!!!! The west is next!!!
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Posted 4 months ago
Ordered a wedding dress totalling £2800. They claim the package was delivered...but I have never received it..even though it required a signature, so not sure how they even can say that. I printed out a claim and it has been over three weeks and they are just ghosting me. I am shocked to be honest.
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Posted 8 months ago
Awful. £70 out of pocket for a delivery I never received. They told me to fill form out. Didn't have a printer so they said was ok to just write it out and take a picture (which I did). Fast forward 2 more weeks and then told they need print out. Got a friend to print out etc and I filled in etc. Now told that I'm still not getting refund despite not receiving parcel. Jokers. AVOID!!!
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Posted 9 months ago
I thought it was just me. I bought a Khaite dress on sale and I only realized when I first took it out in full light a couple months later that it has stains. It’s been weeks and still no word from their “after sale” service. I come here to find others with similar stories. I agree with the person who suspects they’re selling damaged or sample/runway goods. Either that or people are wearing items and returning them, and they resell it at retail prices.
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Posted 10 months ago
Awesome service and very good quality, recieved in time.
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Posted 1 year ago
This company is a ponzi scheme! False advertising and inflated prices.. customer service is awful and items takes weeks to get instead of the 2 days.. My girlfriend was so upset she didn’t get her present, it was the first and last time i buy from them
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Posted 1 year ago
I purchased a designer bag from this site & somehow ended up paying nearly $300 extra! There was no explanation about the xtra charge & I called the company 3x & 3 different people gave me 3 different answers! One said duty tax, one shipping & another ridiculous charge that was NOT listed as I hit the Buy button. SAs in luxury stores will tell u that u should always just go directly to the luxury website & pay NO extra to make a purchase. U can also go to NeimanMarcus, Saks or Bergdorf & pay NO shipping or other made-up charges. Look but don't buy from this place, unless u feel like getting ripped off!
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Posted 1 year ago
I recieved Balenciaga sneakers with defect, payed overprice, ordered express shiping, sended photos of defect the same day i received package, and they offered me exchange or money back. No compromise, discount, or something to make both sides happy. Now i will have to send it back and wait to receive new sneakers. Packaging is nice, customer support responsive, but useless
mytheresa.com 1 star review on 29th October 2022 mytheresa.com 1 star review on 29th October 2022
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Posted 1 year ago
Garbage service. I bought a pair of sandals with them. Wore them out once and at home noticed they had tears in the leather. They wouldn’t refund me because the soles were dirty and left me with the impression that if they were perfectly clean, would have resold a damaged product. Scammers never ordering from them again.
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Posted 1 year ago
Thanks for the reviews. I will not purchase from them. The website is terrible and I can imagine how their customer service would be.
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Posted 1 year ago
mytheresa.com is rated 2.1 based on 118 reviews