Booking was very simple and easy with competitive rates. However the issue I had was with the driver. Upon collection he couldn’t find the address and demanded that we should find him. When he eventually found the pick up, I gave him the delivery address fully as he was only using the postcode. He didn’t write it down or take note. As I ordered a small van, he also turned up in a family car, thankfully my delivery was small so not a problem but it was not what I booked. Two hours later I received a call from him telling me the delivery had arrived instead of calling the collection contact. After I provided him with the contact again he then was in the incorrect address despite the address being a major London landmark (Somerset house). It took well over 25 minutes for the delivery to be made with correspondence with the general public on the drivers phone as he couldn’t locate himself. I understand it can be difficult, however for the price of the service I expected a little higher standard.
2 years ago
NATIONWIDE COURIER SERVICE has a 4.93 average rating from 305 reviews

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Alice, Customer Support

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