Naturewall Group Ltd Reviews

4.8 Rating 721 Reviews
95 %
of reviewers recommend Naturewall Group Ltd
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0148283379

Email:

admin@naturewall.co.uk

Location:

28 Bergen Way, Stockholm Road, Hull
HU7 0YQ

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The wood panels are good in quality but some of them get damaged upon delivery. Unfortunately, the damaged box was on the last batch we unboxed. It was right after two weeks after the delivery. I was trying to return the product but was confused by their 1 month return policy. Basically, they said we offer 1 month policy on first statement but in the detail they clarified oh you must return in two weeks because you will need another 2 weeks to return the product to us. It is my fault not to read it through frankly, but I would say I was totally fooled by their first statement in the return policy. Why don’t just say you have two week to report the defects and have another two weeks for return. Return policy must be simple and clear in my opinion. Please make sure your open all the boxes and check every single piece of wood as you will only have two weeks to report any defects.
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Posted 1 year ago
Excellent feature wall The panels look great and very good quality and simple to install creating the best feature wall. Thank you!
Naturewall Group Ltd 5 star review on 17th October 2022
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Posted 1 year ago
Best customer service ever, very helpful, very friendly, solution oriented. Thank you for everything! The Products are fantastic!!!!!
Naturewall Group Ltd 5 star review on 8th August 2022 Naturewall Group Ltd 5 star review on 8th August 2022
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Posted 1 year ago
Hi Hanspeter, Wow, what an amazing space and use of Naturewall's StatWall Panels. It looks fantastic. You must be so pleased with the finished results. Thank you so much for sharing such an amazing photo with us all. Truly beautiful. Kind Regards, Jane
Posted 1 year ago
Ordered twice now from here amazing quality and very quick delivery
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Posted 1 year ago
Hi Amanda, Thank you so much for the glowing review. We are delighted you love our products and keep coming back for more! Thank you for being a number one Naturewall Fan!😊 Best Wishes, Jane
Posted 1 year ago
These are excellent quality and look absolutely beautiful on the wall.
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Posted 1 year ago
Hi Louise, I am so thrilled you love the product and have written such a complimentary review. Thank you so much. Enjoy your new Naturewall space. Best Wishes, Jane
Posted 1 year ago
Looks fantastic in new sun lounge. A very professional finish.
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Posted 1 year ago
Hi Doug, Thank you so much for sharing your new sun lounge with us, gosh it looks so fantastic! What a relaxing place to sit with a nice cool drink. I love it and I am very envious. I particularly love how you've gone into the window recesses, a very neat professional finish indeed. You should be very proud of your efforts and show the room off as much as possible this summer. Great party room too! Love it! Best Wishes Jane
Posted 1 year ago
Really impressed with the quality of the finish and each strip is just the cost of a decent roll of wallpaper
Naturewall Group Ltd 5 star review on 18th July 2022
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Posted 1 year ago
Hi Brian, Thank you for your 5-star review 😊 Your feature wall look's fantastic! We are so glad that you are impressed with the quality and finish! Kind regards, Kathy
Posted 1 year ago
Great quality and very easy to install. Fast delivery although the delivery company made a mistake and only delivered 2 of the 3 packages on one day and the 3rd came a day later. But not a major issue. Very helpful customer service!
Naturewall Group Ltd 5 star review on 12th July 2022 Naturewall Group Ltd 5 star review on 12th July 2022 Naturewall Group Ltd 5 star review on 12th July 2022 Naturewall Group Ltd 5 star review on 12th July 2022
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Posted 1 year ago
Hi Mark, Thank you so much for your 5 star review! 🥰 Your media wall look's amazing! We love what you have created with your Natural Oak Planks 😍 Kind regards, Kathy
Posted 1 year ago
Great product, easy to fit and looks great.
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Posted 1 year ago
Hi John, We are incredibly grateful that you took the time out to leave us a 5-Star review and share your Naturewall experience with us😊 Kind regards, Kathy
Posted 1 year ago
Products are excellent and delivery is quick and reliable customer service excellent
Naturewall Group Ltd 5 star review on 6th July 2022
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Posted 1 year ago
Hi there, What an absolutely beautiful space you have!! 😍✨ We love this set up! Thank you so much for your kind review, we really appreciate it. Kind regards, Kathy
Posted 1 year ago
Customer service is was exemplary. The product is self is brilliant, the quality is of the highest and easy for novice DIYers to install. It’s completely changed the dynamic in our living room, we love it!
Naturewall Group Ltd 5 star review on 6th July 2022
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Posted 1 year ago
Hi Tom, Thank you so much for taking the time to provide feedback 😊 Your Slatwall look's amazing, really enhances the room! 😍 We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers! Kind regards, Kathy
Posted 1 year ago
Fantastic product and easy to install for a novice like myself.
Naturewall Group Ltd 5 star review on 5th July 2022 Naturewall Group Ltd 5 star review on 5th July 2022
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Posted 1 year ago
Hi Glen, Your feature wall look's beautiful 😍 What a lovely lounge area you have, your SlatWall adds a very nice touch! Thank you so much for leaving a 5 star review! Kind regards, Kathy
Posted 1 year ago
Very good after sales service
Naturewall Group Ltd 5 star review on 4th July 2022
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Posted 1 year ago
Hi there, Thank you for your 5-star review! 😊 We take pride in knowing our customers are happy with their Naturewall order and the service we provide! Thank you for shopping with us! Kind regards, Jane
Posted 1 year ago
Great quality of samples and colours
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Posted 1 year ago
Hi there, Thank you so much for your 5 star review! 😊 We are so glad you are happy with the quality of our samples and the choice of colours. We appreciate you taking the time to leave feedback! Kind regards, Jane
Posted 1 year ago
2nd sample box arrived very quickly after 1st box went missing by Royal Mail. Product looks good.
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Posted 1 year ago
Hi there, Thank you for your review 😊 We are very sorry to hear that Royal Mail lost your sample order and glad we could rectify this quickly for you. Kind regards, Kathy
Posted 1 year ago
Love the product but it is on the pricey side.
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Posted 1 year ago
Hey! Thanks for your feedback. Yes it is certainly a premium product. Naturally of course we understand it won't be affordable for everyone. Nevertheless, we try to make all of our products as accessible as possible, without sacrificing quality or craftsmanship 😊 so glad you love the product! Kind regards, Kathy
Posted 1 year ago
Gorgeous panels that have transformed my room! Quick dispatch and were easy to install.
Naturewall Group Ltd 5 star review on 29th June 2022
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Posted 1 year ago
Hi there, Your SlatWall look's absolutely stunning 😍✨ We love this set-up! Thank you so much for your 5 star review, we really appreciate you taking the time to leave us great feedback! Kind regards, Kathy
Posted 1 year ago
Fantastic product. Easy to install and looks great
Naturewall Group Ltd 5 star review on 29th June 2022
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Posted 1 year ago
Hi Deborah, We are incredibly grateful that you took the time to leave us a 5-Star review 😊 Your feature wall look's wonderful 😍 Kind regards, Kathy
Posted 1 year ago
Great feature to my wall behind my tv. It really does stand out. I had my 2 panels delivered within 4 days from ordering. Very impressed with the product.
Naturewall Group Ltd 5 star review on 29th June 2022
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Posted 1 year ago
Hi Alex, Thank you so much for your 5 star review 😊 Your feature wall look's amazing 😍 Kind regards, Kathy
Posted 1 year ago
We really loked the wall planks but didn't find them as easy to use as expected. We bought the roller tool and kept the planks in the room they were to be used in as directed. They went on easily enough but the corners are the main problem as they keep popping out. We did take our time putting them on and ensured we rollered each plank but I am a bit disappointed as I'm constantly pressing down the corners. The customer service during ordering was really good but all the info about humidity etc seems to be a get out clause.
Naturewall Group Ltd 4 star review on 28th June 2022 Naturewall Group Ltd 4 star review on 28th June 2022
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Posted 1 year ago
Hi there, Thank you for your review 😊 Your chimney breast look's wonderful! I am very sorry to hear this is happening with your planks, they should not be popping off your wall if our installation guidelines were followed. We do advise to acclimatise the planks within the space for at least 3 days, exposing them to the varying temperatures. Your wall MUST be primed prior to fitting. My advice would be with any corners that are lifting, to use a thin bead of grab adhesive on the back of the plank. If you need to remove the planks off the wall, you will need to use a flat head screwdriver and carefully pry them away from the wall. If you take it slowly the planks should pop from the wall. If you need to discuss this further, please email our customer service team, we are happy to help. You can email us on info@naturewall.com 😊 Kind regards, Kathy
Posted 1 year ago
Naturewall Group Ltd is rated 4.8 based on 721 reviews